Fix Lenovo Fingerprint Reader not Working Issue

The fingerprint reader on Lenovo laptop is an essential feature which helps the users to log in to their Windows 10 PC. The fingerprint reader is a built-in feature of Windows 10 that scans your fingertip and it allows you to access your Lenovo laptop. With this security feature, an outsider won’t be able to log into your laptop as their fingerprint won’t match with yours. Some Lenovo users are facing an issue with this as their fingerprint reader fails to detect their fingerprint. They are encountering this problem just after installing the pending updates for Windows 10 or restoring the Operating System from sleep. But there is nothing to panic if you are experiencing this Lenovo fingerprint reader not working issue. This is because it is quite easy to fix this issue after reading out the entire article. So, let us move on to the next part of this article and check the solutions to get a way out of it.

Best Fixes for Lenovo Fingerprint Reader not Working Windows 10 Issue:

Here are some of the solutions that you can easily try out to overcome this Lenovo fingerprint reader not working issue. So try them out one-by-one.

Fix 1: Verify the Fingerprint Scanner

Before moving on to the other solutions, check the fingerprint scanner for any hardware issues. If there are any hardware issues, then verify and fix it as soon as possible.

  1. Make sure that there isn’t any grease or dust on the scanner. Otherwise, you need to wipe it gently with a piece of clean cloth.
  2. Moreover, see whether there are scratches on the sensor or not. If the sensor has scratches, then it seems to be badly affected. Thus, you need to visit your nearest computer repair shop or a computer vendor to fix the damaged sensor.

Fix 2: Update the Fingerprint Reader Driver

The Fingerprint Reader might fail to work if the driver installed on your Lenovo laptop is outdated. Hence, you need to update the driver to its latest version. To update the driver, follow the steps given below:

  1. Type ‘Control Panel’ in the Windows search box and press ‘Enter’ to access the Control Panel window.
  2. Expand the ‘Hardware and Devices’ section and locate the Fingerprint Reader among the list of installed devices on your PC.
  3. Then, select the Fingerprint Reader and tap the ‘Check for Updates’ button.
  4. After that, Windows will start looking for the latest driver and install the same on your laptop.
  5. If Windows can’t find an updated driver, then you need to download the driver manually.
  6. For that, you need to visit the Windows 10 official website and search for the Fingerprint Driver that is compatible with the Operating System that you are using.
  7. After that, download the updated drivers and install it on your system.
  8. Now, restart the Lenovo laptop and check whether the Fingerprint Reader works or not.

Fix 3: Uninstall Lenovo Fingerprint Manager and Use the Default Fingerprint Driver

If updating the Fingerprint Reader driver doesn’t work for you, then you need to uninstall the Lenovo Fingerprint Manager. After you uninstall the Fingerprint Manager, Windows will automatically install the generic one for your laptop.

  1. So, click on the Start menu and select ‘Apps and Features’ option.
  2. Search for Lenovo Fingerprint Manager, right-click on it and select the ‘Uninstall’ option.
  3. Click ‘Uninstall’ again on the resulting popup to confirm the action.
  4. Now, type ‘devmgmt.msc’ in the search bar and press ‘Enter’ to open the Device Manager.
  5. Double-click on biometric devices and right-click on your Lenovo laptop and select the ‘Uninstall’ option.
  6. Click ‘Uninstall’ once more to continue the uninstallation.
  7. After uninstalling the Fingerprint Manager, restart the system and see whether the Fingerprint Reader Manager works or not.

Fix 4: Re-enroll your Fingerprints on your Lenovo Laptop

  1. Press Windows logo key, type ‘sign in’ into the search box and press ‘Enter.’
  2. Click on ‘Sign in options’ and navigate to the Windows Hello section.
  3. Click the ‘Fingerprint’ tab and hit the ‘Set up’ button.
  4. Finally, follow the on-screen prompts to reset your fingerprint login.
  5. Now, test whether the Fingerprint Reader works as usual or not.

Fix 4: Create a New Account or Switch to a Local Account

  1. Open the Settings app and click on the ‘Account’ icon.
  2. Click the ‘Sign in with a local account instead’ link and enter your current password.
  3. Now, click on the ‘Next’ button and set a user name as well as password for your local account.
  4. Tap the ‘Next’ button and click on the ‘Sign out and finish’ option.

It was all about switching to a local account. But, follow the steps given below in order to create a new account.

  1. Go back to the Settings window and select the ‘Create a new account’ option.
  2. Then, enter a user name and password for your new account.
  3. After that, confirm the login credentials and tap on the ‘Continue’ button to create a new account.

Fix 5: Prevent the Lenovo Laptop from Turning Off USB Devices

It is a pretty simple method that you can apply to get rid of the Lenovo carbon x1 fingerprint reader not working issue. You just need to turn off USB devices by following the listed below steps:

  1. Type ‘device manager’ in the Windows search box and press ‘Enter’ to access the Device Manager window.
  2. Navigate to the ‘Universal Serial Bus controllers’ section, expand it and double-click on ‘USB Root Hub.’
  3. Click the ‘Power Management’ tab and uncheck the ‘Allow the computer to turn off this device to save power’ option.
  4. In the end, click on the ‘OK’ button to save the changes that you have made.
  5. Follow the same process for all USB Root Hub devices available on your PC.

Restart the system and check whether the Fingerprint Reader is working again or not.

Fix 6: Update HP Support Assistant

The Fingerprint Reader might not work if the HP Support Assistant application installed on your PC is outdated. Thus, make sure that you have updated the HP Support Assistant application to its latest version. To do so, run the application and choose the ‘Update’ option. Then Windows will look for the latest version of this application and install it automatically on your PC. If you want to update the application manually, then visit the HP website and search for the latest version of HP Assistant. After that, download and install the same on your PC. After completing this process, restart the system and check whether the Fingerprint Reader works or not.  

Fix 7: Remove and Recreate your PIN

Some users have resolved this issue by recreating their PIN on Windows 10 PC. Thus, we would recommend you to do the same by the following steps:

  1. Go to the Settings, click on the ‘Accounts’ tab and select the ‘Sign in options.’
  2. Now, navigate to the ‘PIN’ section and tap on the ‘Remove’ button.
  3. Hit the ‘Remove’ button again on the resulting popup to confirm this action.
  4. Enter the password of your Microsoft account when prompted and click on the ‘OK’ button.
  5. Now, you need to go back to the ‘Sign in options’ and click on the ‘Add’ button in the ‘PIN’ section.
  6. Enter your current password and hit the ‘Sign in’ button.
  7. After that, enter a new PIN of your choice in the two input fields and click on ‘OK.’
  8. After adding back your PIN, check whether it has fixed your Lenovo Fingerprint reader not working issue or not.

Fix 8: Update the BIOS of your Lenovo Laptop

An older version of BIOS can be another factor preventing the function of the Fingerprint Reader. So, you need to update the BIOS and make an attempt to fix this issue. Follow these simple steps to update the BIOS to its latest version.

  1. Click on the Start button and type ‘msinfo’ in the search bar to access the System Information window.
  2. On the System Information window, you will find a list of numbers and letters.
  3. These numbers and letters represent the model name of your computer. This step is necessary for those who have custom built computers.
  4. If you find the BIOS version of your PC, then note it down.
  5. If the BIOS version isn’t visible, then search for it on the internet by using the manufacturer’s name, computer’s model name, and BIOS. The motherboard name is also required for a custom-built PC.
  6. After finding the BIOS file, compare the version number mentioned in it the file with the BIOS version number.
  7. If that version number is higher than the BIOS number, then your BIOS requires an update.
  8. So, click on the ‘Download’ button and wait until the computer finishes downloading of the BIOS update file.
  9. If prompted, then click on the particular file’s name to start downloading the BIOS update file.
  10. When the downloaded is finished, double-click on the downloaded ZIP file to open it.
  11. Click on the ‘Extract’ tab and select the ‘Extract all’ option.
  12. After opening the BIOS file, copy it and paste it into the flash drive plugged into your PC.
  13. Click on the ‘Boot’ tab and select the ‘Start Flash’ option under the ‘Advanced’ tab.

Now, click on the ‘Update’ option and start the process by following the on-screen prompts. When the update is over, restart the system to ensure that you have resolved the non-functional Fingerprint Reader.

Fix 9: Use Another Fingerprint Reader

If the built-in Fingerprint Reader doesn’t respond even after applying so many solutions, then use another Fingerprint Reader. The existing Fingerprint Reader might not be compatible with your computer’s hardware configuration or Operating System. Thus, you need another Fingerprint Reader that is compatible with your PC.

Hope you have able to find out a suitable way among these solutions to fix the Lenovo Fingerprint Reader not working issue. Remember that the same set of solutions will work for Lenovo x1 carbon fingerprint reader not working issue as well.

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